1. Cancellation Policy
- Before Shipment: If you cancel your order before it has been shipped, we will provide a full refund, including any shipping charges paid. To cancel your order, please contact our customer support team within [Number] hours of placing your order.
- After Shipment: Once your order has been shipped, we cannot cancel it. However, you may return the item(s) for a refund or exchange subject to our Return Policy.
2. Refund Policy
- Eligible Refunds: Refunds are available for items returned in their original condition, unused, and with all tags attached.
- Refund Processing: Refunds will be processed within 3-5 business days(s) of receiving the returned item(s). The refund will be issued to your original payment method.
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or the return is due to our error.
- Restocking Fees: For certain items, we may charge a restocking fee. This fee will be clearly stated in the product description.
3. Exceptions
- Customized Products: Customized products, such as personalized items or made-to-order products, are generally not eligible for returns or refunds.
- Sale Items: Sale items may have restrictions on returns and refunds. These restrictions will be clearly stated in the product description.
- Digital Products: Digital products, such as downloadable e-books or software, are generally not eligible for returns or refunds once downloaded.
- Services: Services, such as building website, content creation, etc. are generally not eligible for returns or refunds once ordered.
4. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer support team within [Number] days of receiving the item. We will provide instructions for returning the item and processing a refund or replacement.
5. Contact Information
If you have any questions about our cancellation and refund policy, please contact our customer support team at:
support@notviral.in
Additional Notes:
- Please retain all shipping documentation and tracking information until your return is processed.
- We reserve the right to refuse returns or refunds if the returned items do not meet our return policy requirements.
- For international returns, please ensure that the package is declared as “returned goods” and that any applicable customs duties or taxes are paid.
By placing an order with Not Viral, you agree to these terms and conditions.